Why is climate control or heated important when storing my belongings?
| Climate Controlled units offer a comfortable setting for heat as well as humidity, while a heated unit maintains a certain minimum temperature throughout each season.
If the relative humidity is too high, your belongings will retain moisture, creating an environment for potential mold growth. |
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What are your accepted methods of payment?
| Metro Self-Storage accepts Visa, Mastercard, American Express, cheques, cash, debit and on-line & telephone banking. (banks include: BNS, RBC, BMO & CIBC) We also have a self-service kiosk that will accept cash and credit cards.
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What's a self-service kiosk and where are they located?
| A self-service kiosk is similar to a bank machine. It allows you to rent a unit, purchase a lock, make a payment or update your account. A contract is provided by the kiosk, a lock is dispensed and access code is provided, giving you everything you need to access your unit immediately whether we're open or closed. To find locations of kiosks, please go to the home page and click on kiosk.
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What is your policy on refunds upon moving out?
| Metro Self-Storage requires a two week written notice of tenants moving out. Your $25 deposit will be returned to you after the unit has been inspected and determined there's no debris or damage. No rent will be returned if you terminate within the first four weeks, however, depending of when notice is received, we will reimburse rent in two week increments.
For all tenants who rent a unit on or after Dec. 1st, 2009 under our new Customer Care Plan, we require a seven (7) day written notice of termination. Refunds will be pro-rated to the actual day of move out rather than in two week increments, so all unused rental payment is refunded. |
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Do I have to sign a long-term contract?
| The beauty of self storage is you only rent it for the time you need you are not tied into anything long term. When you first rent the space there is a minimum of four weeks and then you can continue to rent with us for as long as you need storage.
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Can I have deliveries sent to my unit even when I am not at the facility?
| The staff at Metro Self Storage will be happy to receive any deliveries you may receive, we ask only that you leave us a key and then your deliveries will be put in your space when they arrive by the preferred courier.
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What do I need when I rent the space?
| The day you come to rent your space you will need your first four weeks rental payment plus any applicable taxes. Government-issued ID, such as passport or driver's licence plus one other piece of identification is also required.
You will get your own Welcome Pack, which includes a lock for your unit, and all relevant account and storage information. We make sure your move is as easy and as hassle free as possible. |
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Insurance related questions
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Does my home insurance cover my goods while they are in storage?
| Many household policies only cover goods while in the home and not in transit or storage. Household policies usually have a higher deductible. |
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If I am storing business property, would my property be covered?
| Business property can be covered if you own it. The basis for valuation for business property is on actual cash value. Our business property package provides actual cash value coverage, meaning you will receive the cash value of any items you claim as opposed to the amount required to replace it.
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What types of losses are covered under tenants' insurance?
| The coverage includes such perils as fire, theft, vandalism, subject to specific exclusions.
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What property is not covered?
| Some property exclusions are: growing plants, animals, money, video tapes, data storage, DVD's and goods belonging to others.
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What type of security features does your storage facility offer?
| Metro Self-Storage's state-of-the-art facilities are equipped with a keypad entry and individually alarmed units. Our keypads are also equipped with cameras for security purposes. Each tenant has a personalized, secure access code that will allow entry through the gate and into the building/s. By entering this code, the alarm on your unit only is deactiviated while your on-site. Each facility is well-lit and accessible 24 hours a day, 7 days a week.
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How will you know if someone tries to enter my storage unit without my permission?
| Each tenant must enter their own individual code to access the site and disable their unit alarm. If someone were to open your unit door without first entering the code, an alarm would sound at our facility as well as our monitoring station. Authorities are notified immediately and appropriate action is taken.
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